Frequently Asked Questions

Everything you need to know about your Merach fitness journey.

How long does shipping take for my fitness equipment?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.

What is Merach's return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.

Do Merach products come with a warranty?

Yes, all Merach equipment includes a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Does the equipment integrate with fitness apps?

Absolutely. Most Merach rowers, bikes, and ellipticals are compatible with the Merach app via Bluetooth, as well as other popular platforms like Kinomap and Zwift.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna.

Is assembly difficult for the machines?

Our equipment is designed for easy home setup. Each product comes with a detailed manual and all necessary tools; most users complete assembly in 30-45 minutes.